Please be aware that as this is a new site E&O are excluded. If you are a trade customer, you can use our wholesale site here.

FAQs

Where are your costumes and TuTu made?

All our costumes and TuTu are made here in the UK.

Delivery time?

As so many of you love our products we are always busy! Because of this we don't like to let our customers down so we always advise you plan 4-6 weeks to receive your costume order once it's been placed with us.  If you do have less time until you need your costume, just contact us and if we are able to help you we will.  We always say, 'you never know until you ask!'

What if there's a problem with my order?

On the rare occasion we have an issue with your order, we will always contact you in advance. Should you receive your order and something is wrong, contact us straight away and one of our team will help you.

Safety- is your TuTu net Flare-Free?

We only buy net from a reliable and quality supplier.  All our TuTu net complies with EN  Part 2: 2011 flammability European Toy Safety Standard.  Our suppliers test production batches, in their certified laboratories, to ensure they continue to meet the highest standard of flammability safety.

We hope we have answered everything for you, but just in case we might have missed something, you can always email us and one of our team will be happy to answer any queries you may have.